Terms and Conditions of Sale
All prices shown are in Pounds Sterling (GBP).
Unless otherwise stated, all prices are exclusive of VAT.
VAT will be charged at the current rate on all orders, *excluding EU transactions where a valid verified VAT number is provided.
While we try to ensure prices on our site are correct, Cranefords will not honour prices that have been improperly displayed, whether the result of human or technology error (including after you have submitted an order).
All payments must be made in Pounds Sterling (GBP).
Payment must be received prior to despatch of goods.
Payment can be made by credit card, paypal account, direct bank transfer to Cranefords or cheque (made payable to Cranefords).
If payment is made by transfer or cheque, orders will be held for up to 7 days and will not be despatched until funds have cleared.
Whilst we have made every effort to provide free carriage in the UK, for some products this is not possible.
Carriage charges are clearly shown in your shopping basket prior to checkout, giving you an option to adjust purchase quantities before submitting your order.
Unless otherwise stated, we expect delivery within 3 working days.
We are occassionally unable to give immediate delivery costs and lead times for non-Mainland UK locations. This will be clearly shown in your shopping basket after you have registered/logged in.
We will accept your order provisionally, and will contact you with carriage details as soon as possible. If you choose not to accept our quoted cost, your order will be cancelled. If you choose to proceed, carriage will be added to your order and payment can be made in the usual way.
If you change your mind about your purchase, please contact us immediately.
All goods are supplied on a business-to-business contract basis. The goods must be returned within 7 working days of receipt to the address we provide, at your own cost. Goods must be unused and in original packaging. Some returns may be liable for a restocking fee.
This does not affect your legal rights, including your right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed.
All goods are supplied with the Manufacturer’s repair/replacement warranty, details of which can be supplied on request. Defective goods should be reported to Cranefords by email to firstname.lastname@example.org, by telephone on 08453 888 459 or in writing to our registered Company address.
Whilst we apply best endeavours to avoid it, there may be occassions when information on our website contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing and availability. Cranefords reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice.
All images on our website are for illustrative purposes only. It should not be assumed they accurately portray the item for sale. If you need clarification of a product description please contact us.
Contract of Sale
On entering your payment details and submitting your order, you are agreeing to our terms and conditions, and to be bound by the contract of sale.
As our order confirmation process is automatic, it does not represent an acceptance of the contract of sale on our part.
In the unlikely event that any part of your order is found to contain typographical errors, inaccuracies or omissions, we will contact you with the correct information and will not proceed with your order unless you agree to do so.